External recruitment marketing companies are not one-size-fits-all. The key to a successful collaboration with an outside agency is finding the right fit for your company and needs. Consider the following three questions when determining whether an agency is the right fit for your company:
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What does your company know about Employee Experience?
- Is it asking you questions? A good agency should seek a firm understanding of your objective and mission. Successfully integrated recruitment efforts don’t just place job descriptions on a job board; they identify methods to reach a target audience where candidates self-select for your position. You possess the corporate knowledge of previous successes and failures, so the agency should reap the benefits of that knowledge. An agency selling you a cookie-cutter approach and not considering your company’s unique benefits is not a worthwhile partner.
- Does it really hear you? Relationships truly do matter, and the way the agency listens to you should matter. Can it reiterate your main points after you’ve discussed them and your goals? You want the relationship to be two-sided, so ensure both parties remain open.
- Does the proposed strategy accomplish your goals? In today’s environment, efforts must focus on outcomes, not outputs. Simply creating an ad doesn’t guarantee your audience will take action. If an agency doesn’t explain how to evaluate the return on your investment, run in the other direction. Metrics matter — and they’ll matter to your boss.
Six Tips for Getting the Most Out of Your Collaboration
- Ensure that team members on both sides understand the organizational structure, roles, and processes being used to develop and generate the recommended solutions. Many companies don’t focus on educating the recruitment agency, but an agency should understand what sets you apart so it can educate potential recruits on what makes you the employer of choice.
- Let your team (agency and internal) know you’re not outsourcing because someone failed to fulfill his duties. Clearly communicate and ensure expectations are understood. Assure your internal HR and marketing team that by collaborating, they’re not endangering their jobs, but are instead making themselves more valuable to the organization. Having a true partnership requires participation on both sides.
- As a team, clearly define the expectations and goals of each project. Always return to those — and the relevant KPIs — to accurately measure progress and program success. Tactics should be secondary to a measurable strategy.
- Let your partnership challenge you and your thinking. Always share your industry and corporate knowledge, but listen to their recommendations. What you think you need may not solve the problem.
- Remember that design must be a communication tool with a message that creates conversation, not just something that’s attractive or cutting-edge. Aim to reach your audience and call them to action, not to one-up your competition.
- Don’t expect immediate results. There needs to be patience from both parties. You may not see a customized strategy immediately.