Every manager has been told that it’s important to acknowledge, recognize, and reward their top performing employees.
Unfortunately, most haven’t been coached on how to do this effectively. And if one of the goals is to get the performer to continue performing at a high level, the why has to be linked to the what.
“You’ve done a good job around here, Jevon. Congratulations on being our Employee of the Month.”
While Jevon may be happy that he’s being recognized, he (and his co-workers) probably don’t understand why. As a result, Jevon (and his co-workers) may not know what specific things he is doing well and what kind of performance it takes to continue to receive these attaboys.
Rather than offering vague and nebulous employee recognition, it’s exponentially more powerful when a manager clearly spells out the specific attitudes, actions, and behaviors behind the performance that have led to this acknowledgement. For example:
I remember when my 7th grade art teacher sent me home with a most outstanding art student certificate. But when my Dad asked me what I did in the class that stood out from the others, I couldn’t think of anything.
Yesterday, my 7-year old granddaughter, Brooklyn, was recognized as her elementary school’s Student of the Month. Family members were invited to the school cafeteria before class to observe the short ceremony.
Before handing her a certificate for this honor, her 2nd grade teacher explained to the crowd why she had been selected. In so doing, Brooky is now aware of the specific attitudes and behaviors that lead to this kind of acknowledgement. And so are her classmates. (Check out this short video.)
https://www.youtube.com/watch?v=Q-GRJ9K7luw
Most managers have heard the cliche’ – That which gets recognized gets repeated. The key word in this edict is “that.” The recipient must clearly understand the “that” that is being recognized, or they won’t know what to repeat.
BTW – Granddaughter Brooky has her sights on winning the award again next month. And now she knows how to achieve that goal.
This was originally published on Eric Chester’s blog Chester on Point. Eric’s new book, On Fire at Work: How Great Companies Ignite Passion in Their People Without Burning Them Out, is available October 2015.
