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The Six Steps For Dealing With an Angry Employee
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Occasionally, into each life, a little rain must fall.
In this case, the “rain” is an unhappy employee; this isn’t an “if,” it’s a “when” because, when you deal with employees, eventually someone will feel unheard, uncared for, or mistreated.
Should this unhappy employee ruin your day? Quite the contrary. If this person takes the time, energy, and effort to speak up and air their grievances – you owe them a huge debt of gratitude.
Angry or frustrated employees have three choices. They can speak up, let things simmer inside, or they can leave. Our immediate reaction, as humans, is to try to determine if this employee’s anger is justified.
Guess what? The reason they’re angry isn’t the issue. You are hearing the employee’s perception and experience and that is all that matters to them. At this point, you can turn this employee into an advocate for life ? or you can lose them or, even worse, turn them off, but keep them on the payroll.
So, don’t take this personally and don’t miss the opportunity to take control of the situation and win this relationship back. And how can you do this? It’s easy.
Follow these simple steps and you can take control of the situation, turn an angry employee into an engaged employee, and improve the way things are done to boot. See how valuable an irate employee can be?
This was originally published on Mel Kleiman’s Humetrics blog.