Several years ago, I wrote an article discussing Kevin Kelly’s book, New Rules for the New Economy.
Kelly was the editor of Business 2.0 magazine and still plays a major role in Wired magazine. Kelly believes that networks are the key to 21st century business. Technology is the means by which these networks are put together and it is through them that relationships form. In fact, these networks create relationships.
It is interesting to think that the reason social networks have grown so much over the past five years is because of the fundamental technology that makes them possible: the Internet.
Technology in the 21st century is not just a tool to manage information; rather it is a tool to create and channel relationships between people, between businesses, and between employees.
What is hard for most of us to grasp is that relationships don’t have to be face-to-face. What is happening is that relationships are moving to cyberspace. Whether we are using chat rooms, email, instant messaging, social networking tools, or some other media, we are creating or maintaining a relationship.
Most young people are quite comfortable talking with strangers in chat rooms and by email. The best recruiting sites are most likely to be interactive and focus on relationship-building.
Successful and truly value-added uses of recruiting technology have almost nothing to do with information storage, sorting, searching, or retrieval. Instead, the real value lies in using the technology to facilitate communication with prospective candidates, to educate, sell and screen them, and to build global networks of contacts and prospects.
Ideally, a prospective candidate finds your website and is enticed by interactive content and exciting design. This encourages her to explore what various jobs might be like. She watches a day-in-the-life video, takes a video virtual tour of your site, hears the head of R&D talk about new products, and has an opportunity to take a short, fun quiz on how well she fits into your culture.
Perhaps your site will let her define a dream job and then find the position closest to that in your firm. All of this will be personalized and easy to navigate.
If the candidate finds nothing of interest, she will be given an opportunity to remain connected with your organization by joining your social network, perhaps created with a tool such as Ning. The social network will offer a newsletter, chat rooms, and the ability to email you or others in the firm.
If the candidate is interested, software tools will begin to evaluate her for the position. It might begin by asking a few simple questions about the candidate, questions you might ask in a telephone screen. Depending on those answers, it would move on to more sophisticated and complex questions.
Throughout this process, there has been no face-to-face or voice-to-voice contact with the candidate, although these options could be made available easily. What is defining here is that the candidate is no longer passive but is being invited to participate and interact with your site. The candidate is placed in control of what she sees and where she goes and what she chooses or does not choose to do.
A recruiting site that is fully in the 21st century will have most of what I have described as well as many other tools and functions to enhance networking and relationship-building.
Here are five fresh ideas to use today:
The takeaway point here is that rather than inhibit relationships, well-defined technology facilitates the creation of relationships. Whether we like it or not, technology will define and enable all the recruiting that takes place in the 21st century.
