AI in recruiting doesn’t interview resumes; it parses them. It doesn’t understand experience or skills; it classifies them. That means the old guard logic holds: you’ll be screened out not necessarily because you’re wrong, but because you don’t fit a model built on past hires. Only now, that model lives in a black box and costs an annual fee for every seat license.
A recent study published in the Asian Business and Management Review illustrates how candidate experience plays a key mediator between new hires and organizational culture. For hard-to-fill talent, a positive candidate experience significantly improved recruitment outcomes, even in companies that have adopted AI across the hiring lifecycle.
To quote the study:
As organizations continue to adopt AI solutions, it is crucial to balance technological advancements with human interaction to ensure candidates feel valued and respected during their recruitment journey. This integration not only fosters a more engaging experience but also strengthens employer branding and attracts top talent in an increasingly competitive job market.
This, effectively, is the AI moat that should ensure the long term viability of humans continuing to work in, and focus on, TA – if we don’t forget what really matters in recruiting and hiring.
The thing is, multiple analyses warn of inherent risks in AI recruitment tools, with one study arguing they “conflict with… nondiscrimination, privacy and transparency.” This is due to probably the biggest shortcoming in algorithmic recruiting versus old school talent acquisition. All hiring is biased – and most of it is objectively unfair. But not always in a bad way.
“Dear Applicant, We Regret to Inform You That We Regret Nothing”
Recruiters and employers are often unfair; they generally prefer internal candidates or referrals over cold external applicants; they are looking for culture fits and long term growth potential instead of simply finding the candidate with the best skills for the req they’re trying to fill; and they know the ambiguities that separate the most qualified candidates from the best hires.
AI doesn’t know any of this experiential esoterica. It might mitigate bias, but in doing so, replaces unfairness with indifference. No algorithm knows if you’re applying for that job to support a family, to shift careers, to make a difference.
It can’t analyze soft skills, make small talk about shared interests (at least, not these models) nor can it adjudicate culture fit or just overall vibe. It can’t tell you if a candidate is cool, or if they’re creepy. These are the data points that matter most to hiring managers and internal stakeholders – not where they showed up in some stack ranking.
The Fix: Bring the Humans Back
The good news: we can fix this. Not with another round of automation, but with a more talent-focused approach to talent acquisition. Be selective about the way that you use AI, and resist the urge to trust anything that purports to be an “end-to-end” solution.
Process standardization and optimization is great – but without optionality and configurability, you’re basically beholden to a bot. Because in AI, like all other HR Tech, there’s no such thing as a silver bullet. Even if every point solution and platform out there would like to convince us otherwise.
Use AI to handle scheduling, parsing, logistics. But the one outcome AI still can’t impact is likely the most important element in talent acquisition: the ability to build meaningful relationships.
Tell candidates you’re using AI. Offer real feedback. Transparency matters. According to studies, explaining how AI is used boosts trust. Provide human hand‑offs. Use the machine to serve speed, and humans to serve experience.
If you treat your candidates like humans again, and not like algorithmic inputs, you’ll build more than hires. You’ll build reputation, referral pipelines, brand equity. And maybe, just maybe, some long term job security, too.
Learning From Machines: Artificial Intelligence Meets Real World Recruiting
Pundits and podcasters like to say shit like, “AI won’t replace you, but recruiters using AI will.” Which is kinda cute – but it’s also dead wrong.
Recruiters haven’t just adopted artificial intelligence; at some point in the not too distant past, the human touch in hiring became optional, then entirely disposable. The prescreen call or informational interview became automated assessments, stack ranking and process standardization.
Recruiting processes now are repeatable, replicable and scalable. But all those touch points that aren’t part of some SOP – stuff like calling to check in on candidates, gathering hiring manager feedback, conducting meaningful conversations and building personal connections – the human stuff – that’s all optional.
In an AI world, all that stuff is just adding process friction, creating inefficiencies and eroding the economies of scale that represent the real ROI of AI. Efficiency is relative; scale is specious when the entire point of working a req isn’t to generate a list of thousands of leads, but to make a single hire.
Unless we rethink this myopic point of view, we’ll keep automating neglect – and losing out on the top talent we’ve implemented AI to help us hire. Here’s the thing: recruiting doesn’t need to be faster. It needs to be better.
Hooked on a Feeling: Empathy Beats Efficiency
In reality, applicants don’t really care how efficient your application and screening process was, as long as they’re still engaged, interested and available. No matter what tool or technology you choose, it’ll probably never be fast enough if you’re looking for a job, and it’s always a little too fast if you’re a hiring manager forced to make a tough decision on how to use increasingly finite headcount.
Looking for a job sucks – and looking for a job in the era of increasing AI ubiquity sucks even more. That’s why the candidate experience is more important than ever before.
Because in a world where everything is automated, where candidates are reduced to data points and recruiters are more middleware than mediators, the biggest differentiator for employers isn’t efficiency – it’s empathy.
Candidate experience comes down to how a job seeker or applicant comes away feeling about your company and its brand after the hiring process is complete. For successful candidates, for true top talent, it’s that feeling – that experience – that often means the difference between an accepted offer and a rejected one.
Right now, sadly, most of your candidates just feel ignored, overwhelmed and underappreciated.
So maybe the future of hiring isn’t “AI‑first”. Maybe, it’s “human again.”