The Right Solution to the Wrong Problem Is a Problem

In today’s tough times, it’s easy — maybe too easy — to jump into action to address challenges in your hiring process. How do I fix this? What tech do I need to solve that? What will it cost? But none of these are the most important questions to ask. Rather, it’s this: Are you solving the right problem?

At ERE Digital, Sept 23-24, Jenny Cotie Kangas, director of digital experience and global talent acquisition at Regis Corp. (the parent of many salon brands, including Supercuts and Cost Cutters), will present “Stop Applying Right Solutions to Wrong Problems: Start Building Processes to Address Root Issues Over Symptoms.” Jenny will dive into:

  • Identifying whether you are addressing problems or symptoms related to achieving staffing goals
  • Developing processes and systems to tackle problems for more impactful results
  • Distinguishing between useful tools and mere Band-Aids when managing challenges

Jenny and ERE editor Vadim Liberman recently spoke about her upcoming presentation. View the video of the conversation below and then hear more insights from Jenny by registering at (Use code EREEMAIL50 for 50% off registration.)

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Vadim Liberman is editor of and a workplace renegade advancing how we think, work, and live. He has previously worked as a strategy consultant to HR and recruiting tech companies at The Starr Conspiracy, as a talent management professional at Prudential, and as senior editor of The Conference Board Review, a magazine for business leaders. Vadim loves to talk about all things HR, talent acquisition, and Bravo TV shows. 

Jenny Cotie Kangas is director, digital experience and global talent acquisition at Regis Corporation, the parent of many salon brands in the U.S. and Canada — including Supercuts, Cost Cutters, Smartstyle, Roosters, First Choice Hair, and roughly 50 other brands. Jenny lives with her three kids and mastiff puppy just outside Minneapolis.