“Not True” That False Credential Was Search Firm’s Doing

Heidrick & Struggles, the prominent, global search firm, over the weekend  defended its reputation over the Yahoo CEO resume falsification in a strongly worded letter.

Claims by Yahoo’s now departed CEO Scott Thompson that a “junior staffer” at a search firm years ago erred in saying he had a degree he doesn’t is “simply not true.” So says Heidrick & Struggles CEO Kevin Kelly in a letter obtained by All Things Digital.

“While we were not involved in this placement, there have been both direct and indirect mentions of this relationship in several news articles,” Kelly writes in the letter to staffers at the firm. A similar letter was sent late Friday to the Yahoo board. Kelly declares:

The media articles in question have indicated that the Yahoo! CEO told members of his senior staff that, many years ago, a junior member of our firm invented an academic credential for him in the course of preparing standard profile materials. Based on information in our possession, this allegation is verifiably not true and we have notified Yahoo! to that effect.

As Kelly says, the search firm was not involved in Thompson’s Yahoo hiring, though H&S does handle searches for the Internet company. Instead, it’s connection to Thompson goes back several years to when he was a candidate for a senior position with eBay’s PayPal. Then, he was was placed by the search firm, and the false listing of a degree in computer science became part of his submission package.

After his hiring, it appeared in his official bio on eBay and in other materials, all of which, Thompson allegedly insisted, he never reviewed or corrected. Obviously, when he was hired at Yahoo, the board committee charged with vetting candidates, failed to discover his phony degree. The committee chair, Patti Hart, who may have some resume issues of her own, was forced to quit.

But what happened back in 2005 when H&S was handling the eBay placement? We don’t know what Kelly was referring to when he said the firm has “information in our possession.” H&S isn’t explaining; the company has not called me back about this.

Whether it’s a resume, a bio, or something similar, it’s evidently something that Kelly believes exculpates Heidrick & Struggles. However, the question that comes to mind is, what then? Did H&S verify the information provided by Thompson before submitting his name to eBay? Should it have?

There isn’t an easy answer to that question, says Peter Felix, president of the Association of Executive Search Consultants. “It depends on the level of agreement,” he says. “What the client wanted is a matter of agreement with the consultant.”

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“We mustn’t assume,” Felix says, “that this is totally black and white.”

The AESC offers guidance to its members on reference and background checking. “Background checks,” says the organization in its Industry Standards section, “seek to ensure the accuracy of more objective data such as employment chronology and educational credentials.”

The organization recommends:

that the search consultant explicitly agree with the client as to who will assume responsibility for such background checks. Regardless of who conducts them the search consultant should ensure that there is agreement with the client as to the level of checking and degree of thoroughness appropriate to the engagement.

It’s entirely possible that the search agreement between eBay and H&S assigned backgrounding duties to the client. Interestingly enough, when the auction company’s legal department filed Thompson’s bio with the Securities and Exchange Commission, there was no mention of his computer science degree. But the PR material did include it. Someone did some checking.

I admit, it’s easy to second-guess here. The shouldas and wouldas are easy to see after the fact. We may never know what happened with the Thompson placement back in 2005. However, as an object lesson, it’s a reminder that even in situations where the client assumes responsibility for background checking, some rudimentary verification by the consultant of at least the most relevant parts of a resume would avoid embarrassment.

John Zappe is the editor of TLNT.com and a contributing editor of ERE.net. John was a newspaper reporter and editor until his geek gene lead him to launch his first website in 1994. He developed and managed online newspaper employment sites and sold advertising services to recruiters and employers. Before joining ERE Media in 2006, John was a senior consultant and analyst with Advanced Interactive Media and previously was Vice President of Digital Media for the Los Angeles Newspaper Group.

Besides writing for ERE, John consults with staffing firms and employment agencies, providing content and managing their social media programs. He also works with organizations and businesses to assist with audience development and marketing. In his spare time  he can be found hiking in the California mountains or competing in canine agility and obedience competitions.

You can contact him here.

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