Most candidates are not aware that the recruiters who place them are guaranteeing that they will not leave their new company for a specified period of time. This guarantee is often unconditional.
How weird is that?
This kind of guarantee is a double whammy for recruiters. First, contingent recruiters, no matter how much time they put into a job, no matter how good a job they do, don’t get paid until they make a placement. How often do we spend hours and days working on an assignment only to hear that the job was filled internally or not being filled at all? Second, when we do place someone, we then have to guarantee that the candidate will not leave the company for a period of time, usually three months; this guarantee is usually 100% unconditional.
In reality, this means that we are guaranteeing to the company that no matter what the company does, our candidates will stay.
It means that we guarantee that the job is what we recruited for, and that there are no changes from the company. In other words, the job the candidate interviewed for is actually the job they got. (How often do companies change the assignment either before or just after the candidate starts?)
We are guaranteeing that the job responsibilities are as specified prior to the candidate starting. (How many calls have we gotten where the candidate tells us that the job is not what was described while they were interviewing?)
We are guaranteeing that the candidate’s manager is tolerable, not a screamer and not offensive.
We are guaranteeing that the job hours are bearable. (I once had a candidate who was told there would be 40% travel, but discovered it was more like 90%, including weekends; and it was all production, which meant 16 hour days.)
We are also guaranteeing that candidate’s client he or she must work with isn’t mean, abusive or otherwise impossible. (How many calls from candidates who say that the agency did not tell them that the client hates the agency? I once had a client actually punch me!)
If any of these terrible things happen, the company holds us responsible by either asking for their money back or asking for us to begin the search again. This makes no sense.
Why They Quit
Over the years, we have had only a handful of candidates leave before the guarantee period is over. Most people who leave their jobs quickly, do so because of issues with their job. Here are the common things people we have interviewed have told us to why they left jobs quickly:
- Their manager was abusive.
- The job was not as described.
- The account they were assigned was actually in review when they started.
- The company was completely dysfunctional.
- Company morale was terrible.
- Company expected 90 hour weeks.
- Immediately after starting, had to take a pay cut.
- Too much travel.
- Nasty client.
- Change of assignment, responsibility or authority.
- Company decided to send them to another market or country.
- Loss of account (either theirs or others at the company).
- Company merged/acquired.
- Responsibility but no authority.
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What does your company know about Employee Experience?
A guarantee should only be about performance. If the client has given us accurate job specifications and if we have screened properly, then the candidate should be able to do his or her job. That is a fair guarantee.
Poor performance is almost never an issue. And in the rare cases where it is, the company is usually equally responsible (see the above list). I once had a mid-level account supervisor tell me after only her second week that she was over qualified for her job; she felt the job should have been for a junior account executive or a senior assistant account executive. After trying to get more responsibility, she resigned after 60 days. Sure enough, the client demanded that we replace the account supervisor with an assistant account executive, and then return the money difference to them once the second placement was made!
As an aside, I once had a candidate who was working for about six weeks when he became ill and had to be in the hospital for an extended period of time; ultimately he died. The client called and wanted his money back. I told my client that I cannot guarantee a person’s health. As a gesture of good will, I did agree to replace the person at half charge, but the client rejected the offer. (Of course, he used another recruiter and had to pay full price.) Go figure.
Over time, that guarantee has morphed from performance, to become an unconditional guarantee for any reason whatsoever. That is absurd. In what other business is the product or service unconditionally guaranteed, even against user abuse?