Dear Hiring Manager: An Open Letter

Dear Hiring Manager,

I understand that you’re busy. Probably more than ever since your company has likely remained lean following the Great Recession. That’s why I’m suggesting you take on an important task. One that may seem counterintuitive. Your company needs your help generating candidate referrals to fill your jobs.

You may be thinking, “This so-called hiring expert has lost his mind. I’ve already got a full calendar and a desk loaded with work.” A recent story about restaurant chain Cracker Barrel demonstrates why helping with referrals is in your best interest.

Cracker Barrel is known for its innovative marketing approaches. One of these has included managers picking random people from the local phonebook and inviting them to a new Cracker Barrel for a home-cooked meal on the house. As the company puts it, “Two weeks later, business picked up. All over town, people were talking about the new restaurant near the interstate and the manager who was calling people to invite them over for dinner.”

So, how does this Cracker Barrel example relate to generating job candidate referrals?

Being invited by a restaurant manager for a free meal is a welcome surprise. Being contacted about career opportunities is a welcome surprise and an ego boost. When you personally reach out to a potential job candidate, you’re sending a message. You’re saying, “You matter. I value you and your background.” You’re also showing people that your company and leadership style are different and attractive.

Why is this important? You have tremendous power. You have a network of colleagues who may fit current (or future) job openings. This same group of contacts can introduce you to dozens of additional people who could also fit your hiring needs.

Now, you may be thinking, “Our corporate recruiter or someone in HR could do this just as easily as I can.”

No offense to them, but they cannot. You have something they don’t — shared experience. You have much in common with that prospective job candidate. You talk their talk and understand what they go through each day. This gives you immediate credibility and helps engender trust. A recruiter or HR can help you move things forward following your initial dialogue with someone. But only after you’ve built rapport and captured the candidate’s interest.

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Generating referrals now, even if you don’t have any open jobs, will save you time. This part may seem surprising. However, think about what happens when a job opens. Most managers engage in the old way of hiring — keeping a job open until the right person shows up. That means they have to do their own job, handle or delegate the workload of the open position, and conduct interviews to fill that opening. Is it any wonder so many leaders are exhausted and overwhelmed?

When you engage in the new way of hiring — cultivating talented people and waiting for the right job to show up — the exhaustion and overwhelm go away. Spending 20 minutes a week reaching out to talented people helps keep hiring manageable.

So, help your company help you. Set aside a small chunk of time weekly to cultivate referrals. Use these referrals to line up people before you need them. Engage in the new way of hiring and make hiring delays a thing of the past.

Sincerely yours,

Scott Wintrip

Scott Wintrip

As president of the Wintrip Consulting Group, Scott Wintrip has helped thousands of companies improve their ability to hire talent on demand. He helped these organizations to grow faster, increase revenues, improve profitability, and expand market share. In the process of advising, educating, and coaching his clients, he has created more than $1.3 billion in positive economic impact for them. An astute strategist, he is respected for his strong leadership and practical advice. He is also the author of High Velocity Hiring: How to Hire Top Talent in an Instant (McGraw-Hill, April 2017). You can learn more about him and his services at WintripConsultingGroup.com.