Artificial intelligence is advancing rapidly, and it’s already having a systematic, measurable impact on jobs. AI, and automation before it, have already … Read more
Roland T. Rust is Distinguished University Professor and David Bruce Smith Chair in Marketing at the Robert H. Smith School of Business at the University of Maryland. An award-winning scholar, he has also consulted for numerous leading corporations worldwide. He and Ming-Hui Huang are the authors of the new book, The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy (Springer International Publishing). Professor Huang is Distinguished Professor in the Department of Information Management at National Taiwan University.