When This Mess Ends, Will Your Employees Actually Be Ready?


As companies around the world grapple with the impact of coronavirus on their organizations today and for the next several months, we can clearly see a “new normal” emerging.
Looking past social distancing and stay-in-place orders, we anticipate a major shift in the way we work — an increase in remote work, dispersed teams, and the need for a more lean and adaptive workforce. The downturn in the economy and resulting layoffs, furloughs, and reorganizations will thrust people into new and unfamiliar roles. That means there will be a lot of learning and training necessary to just get a business going and thriving again. Businesses will have to quickly evaluate training and development needs, find or develop the right content, and deploy at speed.
Before coronavirus (the new “B.C.”), working from home was something a lot of people dreamed about but only a possibility for less than a third of U.S. workers as of 2017-2018, the latest available data reported by the Bureau of Labor Statistics. Higher earners and those in manager, business, or finance roles were also much more likely to have access to work-from-home options.
But the rapid transition of millions of employees to remote work over the past several months illustrates that the virtual workplace is an option for many more people. While it may not make sense for every employee to continue working from home full-time permanently, we anticipate that many workers will push to keep some level of workplace flexibility now that they have proof that they are productive outside the office.
This seismic shift is going to force leaders in talent management, engagement, and development to change processes, their thinking about people, and how we train and develop for the skills they need. Collaboration with co-workers will need to look different as well.
Here are three tips to prepare your workforce for the new normal:
For many, e-learning offers the best way to quickly and scalably educate their workforces regardless of physical location. Companies that have e-learning programs and learning management systems (LMSs) in place are able to pivot to fully digital learning relatively easily, provided they have access to a robust and diverse catalog of courses. Company-specific training can also be taken online using live or recorded webinars or other video conferencing tools.
We are sure to feel the impacts of coronavirus on the world of work for years to come, and possibly in ways we haven’t even considered yet. Taking steps now to ensure they have the right support and training in place before employees return to work or the office will help ensure they can do so safely and successfully.