If you watched the TLNT video of Dr. John Sullivan talking about What HR Trends Can We Expect in 2011 and Beyond? then you know that there are a lot of issues that human resources needs to get ready for in the not-too-distant future.
But that begs the question: what kinds of things has HR been focused on over the past year? What issues are they asking the most questions and raising the biggest concerns about?
Well, leave it to the Employers Resource Association (ERA) to compile a list of the top 10 questions received by its HR Hotline. The ERA says it receives more than 8,000 calls each year to its hotline from human resources professionals in the Midwest who work for businesses and non-profits of all sizes.
The ERA describes itself on its website as:
Your single source for HR advice, training, legal updates, news and information. Our aim is to keep our members current, compliant and competent. We’ve been serving employers in Cincinnati/Northern KY, Dayton, Columbus and Eastern Indiana since 1946, and now boast a membership roster of over 1,500 mid-size organizations, which has grown 250 percent in last 10 years. We are also part of an association network representing over 50,000 employers and 7 million employees. Our members trust us for personal service, practical advice and as a one stop resource to help handle the complex questions and tasks that have become part of everyday HR.”
“Demands on HR professionals have never been greater, first with downsizing and now increased hiring pressure,” said Dan Chaney, director of HR Advisory Services for ERA, in a press release that accompanied this list. “The common questions we receive center around hiring and firing, leave, access to personnel records, drug testing, immigration rules and classifying independent contractors.”
“ERA is a trusted resource on health care, credit checks, compensation and benefits issues, and many more topics for HR professionals who are strapped for time or doing other jobs,” said Thomas Cornillie, vice president of Human Resources at Advanced Testing Laboratories in Cincinnati, OH. “Dan always gets back to me no matter how specific or open ended my questions.”
Clearly, the ERA is viewed as a trusted source of information for HR pros in eastern Indiana, Ohio, and northern Kentucky, so this list probably reveals the questions that an HR professional would be willing to put to someone they really trusted for a smart, insightful answer.
I always find these kinds of lists interesting, because they give a close look into the issues that people struggle with in human resources day-in and day-out — the topics we try to dig into here at TLNT.
So, read into this list what you will. For me, it’s a snapshot of what issues HR was grappling with in 2010 and likely is still trying to sort out here in the first quarter of 2011. Does it match what you are dealing with in your organization? If it does or doesn’t, please leave a note here and let us know.