HR leaders should not overlook the importance of self-compassion as a strategy to promote their people’s resilience and increase business performance. Leading with empathy means tuning into one’s own self-talk track and assessing how well it is helping or hindering effectiveness during unprecedented uncertainty. Too often, the idea of engaging emotions and applying self-compassion, especially in the workplace, is seen as soft and at odds with an achievement mindset. However, compassion, or “a sensitivity to the suffering of self and others, with a commitment to try to relieve it,” takes courage and requires a dedicated commitment to behave differently.
Dr. Kristin Neff, a pioneer in modern self-compassion practice, says it is composed of three elements:
My organization’s research into leadership resilience shows that many highly empathic leaders spend time caring about others but forget to look after themselves. This behavior is especially pronounced during the COVID-19 crisis. HR leaders are investing in supporting their teams, making time for virtual coffees or check-ins, walking the virtual floor to ensure they remain visible and connected. Many are finding work a relentless barrage of virtual calls, with days seeping into evenings and boundaries between work and personal blurring. HR leaders are feeling exhausted and lack the headspace to create clarity of focus and purpose for their people.
Self-compassion is difficult. Humans are inclined to think beating themselves up is a positive motivation strategy. We think self-criticism will inspire action; however, research suggests the opposite is true. Self-criticism makes us feel depressed, anxious, and demotivated. To be clear, there is a critical difference between helpful self-observation, self-analysis, and self-evaluation. All of those are effective at motivating, holding people accountable, and helping maintain standards, whereas self-attacking language and behaviors undermine and damage. Studies have found self-compassionate people are more likely to see their weaknesses and mistakes as changeable, and they are more likely to work to improve them and avoid making similar mistakes in the future.
Here are five practical suggestions for HR leaders to build more self-compassionate mindsets and model self-compassion for their people.
The next time things go wrong, or you are feeling overwhelmed by the uncertainty surrounding the crisis, recognize that others likely are feeling similarly. Stop, acknowledge your feelings, and try a little tenderness. When HR leaders practice self-compassion and model it for their people, they are giving permission to others to do the same. Leading with empathy means extending concern for and care about others to everyone, including one’s self. Fostering self-compassionate mindsets will help your people feel that they are thriving, not just surviving, and help them become happier and more effective in the long-term.
