The world of business mimics that of entertainment. Both artists and top executives have two lives. The one glamorous of success and perfection; and the other one human, vulnerable, the life behind the scenes.
Most articles about why leaders see differently present a Hollywoodesque version of their sharp vision. By portraying it as something that sets leaders apart from the rest, they miss the downside.
It’s precisely that superpower that can make top executives myopic or even blind them.
Let’s go behind the curtains of glorified corporate videos and business books to see what really controls the show.
I’m lucky enough to have frequent access to the backstage of several organizations. Fortune 500 or Startups. US or foreign. I’ve learned a lot from observing leaders without makeup.
A couple of months ago I was invited to give a speech and run a couple of workshops on change leadership in Europe. As it usually happens, I was also asked to observe the preparation behind the scenes: “the leadership moment of truth.”
Though they request my presence backstage to understand the company better, the underlying reason makes it more interesting. Many CEOs want someone behind the scenes in whom they can confide. Sometimes I’ve realized they need more than candid feedback and expect me to take their side. But that deserves a post of its own.
Let’s visit the backstage of a large global hospitality organization.
This particular corporate event was about accelerating internal innovation. Hundreds of senior leaders across the globe came to see the new jewel in the crown. Expectations were high: this recently built hotel would set the new standard.
Did I say built? Well, that’s the first tension I noticed. The CEO kept talking as if the hotel was actually finished when the rest of the team kept referring to it as “under construction.”
We were just a small group during the rehearsal. I could feel the top executive’s frustration. “It’s ready,” he kept saying. “We can start planning activities. Talk to our key corporate partners. What can we do together?”
The CEO had a clear vision of his dream. For him, the almost finished construction equaled to “completed.”
That’s when I came with this 80%/20% formula. For many leaders, 80% completion means their dream is coming true. For most people, 20% left to be finished means there’s still a long way to go. Leaders see differently. But not understanding others’ perspective widens the “Change Gap.”
To drive change forward requires balancing tensions and risks with the ultimate outcome successfully. Leaders avoid being distracted by the irrelevant details. They anticipate opportunities and make connections among things that seem unrelated.
Good leaders have a higher vision: They find a route to cross the forest, rather than get stuck with the first tree that gets in the way.
As it happened with the CEO of this hotel chain, leaders see their dreams alive even before they are finished.
Leaders harness the power of visualization to picture the future. “If you can dream it, you can do it.” This phrase captures the mindset of a leader that, though it was coined by a Disney employee, the organization now attributes it to Walt Disney himself.
Great leaders make their dreams contagious. Challenging people is how they get them to rally behind their vision. Like John F. Kennedy’s famous words: “This nation should commit itself to achieving the goal, before this decade is out, of landing a man on the Moon and returning him safely to the Earth.” Kennedy’s influence went beyond the 60’s generation. The term “moonshot” is now widely used to describe ambitious innovation challenges.
Life is like a movie. The storyline brings the past, present and future together. Most people get stuck in what happened, what could have happened or what’s not happening. They are at war with reality.
Leaders see the whole movie and don’t get stuck in one particular scene. They see everything in motion and act as screenwriters of their journey. Leaders are in harmony with their environment. They realize the world is never perfect. They are continually juggling balls and keeping all of them in the air.
Visualization also helps leaders see the essence of the problem. Like the stroke of an artist, they just capture the substance.
Experts get caught in details and explanations. True leaders focus on the root cause and aim all efforts to solve the real challenge. Removing irrelevant things from what matters is how leaders simplify reality.
But that superpower has a downside. Leaders’ unique vision widen the change gap.
According to the 2014 “Employee Engagement and Organizational Culture Study” by TINY, half of all employees are not satisfied with their direct supervisor. Poor communication, not being present, and lack of knowledge/ understanding are the top three reasons behind this.
The study sheds some light on when leaders are blind to essential employee expectations. Or, in other words, when their approach is myopic.
That a leader has clarity doesn’t mean that he/she owns the truth. Even worse, the obsession with achieving a dream can make them blind to other people’s points of view. The same way leaders challenge their teams, they need to encourage their teams to challenge them. This is one of the hardest exercises for a leader. To let go of being right and embrace vulnerability.
A couple of months ago, I was helping a large firm accelerate their new vision. Their new CEO was brought in the year before and was struggling to unify the team. “They are backstabbers, don’t see each other in the eye, don’t have any accountability,” she told me during the initial interview.
Long story short, after working with the team I realized she was right, yet with proper coaching and challenge, everyone started to acknowledge their flaws and committed to moving forward.
As change progressed, the CEO turned out to be the most significant resistance. Her “me” versus “them” approach was not helping. She wasn’t promoting a culture of transparency either. I told her it was time for her to change her behavior too.
Change is a two-way street. Think about it, what can you change yourself to promote others to change?
We can debate for ages which one is more critical — strategy or logistics. Having a well-oiled operation without the proper vision won’t drive innovation. But when leaders don’t want to look at the details, they can get stuck in a dream.
It happened to me more than once as a former CEO. I’m very good at seeing simplicity within complexity. But by focusing too much on the bigger picture, I’ve minimized the operational difficulties that some initiatives demanded. I’ve learned not to minimize operations. That’s why I keep an eye on it as a consultant now, to make sure leaders don’t fall into the same trap.
Going back to the “80%-20%” vision we discussed earlier, you might tend to see the finished project. Your team will see what’s missing.
Some people require more evidence than others. And though you shouldn’t stop promoting your dream — just like my European client — don’t let your vision make you myopic.
Focusing just on the big picture can fuel intolerance, frustration or anxiety. The gap between where you want to be and where the rest of the people are causes many tensions.
I’ve been there myself many times. Being so focused on what can be improved, that I failed to acknowledge what we’ve accomplished. Or continuously feeding the gap by reminding people of what’s still missing.
Also, constant improvement requires a pause from time to time. Pushing people too relentlessly can drive fear and fatigue.
CEOs (and other leaders) need to be more mindful of their unique perspective. And avoid becoming myopic. Having a sharper vision doesn’t mean that others are wrong.
Learn to switch from “big picture vision” to “detailed focus” depending on the nature of the topic or the audience you are dealing with. If you want to drive better engagement among “detail-driven” employees, change your behavior rather than expecting them to see like you see.
Don’t confuse different perspectives or the pushback with lack of commitment.
Train and coach your team to see things through a CEO’s eyes. Find a translator or a compatible code to minimize misunderstandings:
Let go of your “glamorous life.” Embrace your human and vulnerable self when interacting with your team behind the scenes.
Seeing things differently starts with you. Look at yourself in the mirror.
What behaviors can you adjust to inspire others to change too?
