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Hiring Wisdom: A Surefire Formula For Success With Your Employees
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While you probably do extensive record keeping to track how well your team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees.
What are you doing to ensure they keep coming back day after day?
OK, so you may track employee turnover, but that’s “closing the barn door after the horse is out.”
What effect would it have on customer service if you checked with every employee on a regular basis to find out:
This was originally published on Mel Kleiman’s Humetrics blog.