The economy is perking up. Hiring is on the rise in corporate America. Recruiters and recruiting firms are flourishing and our clients are seeking transcendent talent to help them thrive today and in the future. Executive recruiting firms like Lucas Group are seeking that talent as well.
What constitutes transcendent talent? What professional and personal characteristics should you look for in high-performing recruiters? How do you recruit, manage, and incentivize top performers and help them become million dollar billers?
Over the last three decades in the recruiting industry, I have learned how critically important talent, cultural fit, and professional achievement are in our world. Below are a few of the lessons that I’ve learned in my career that have helped Lucas Group grow from a four-person shop helping military personnel transition into the business marketplace, to a major executive recruiting firm with offices in 15 cities across North America and successful recruiters working in every major industry.
What type of talent are we actively recruiting? Top performers, certainly, but we’re looking for people who have demonstrated success through good times and bad. We are also looking for people with long-term potential. The secret to mutually profitable longevity is to hire recruiters who excel under a variety of economic circumstances. Lots of people excel in a hot market, but we look carefully to find those who exhibit steady and strong performance—through both bull and bear markets.
What traits should you look for when hiring experienced recruiters?
You cannot and should not rely solely on hiring people with years of recruiting experience. People new in the workforce and those with industry (but no recruiting) experience also belong in your mix. What traits are we looking for in these potential employees?
Today’s workplace is a very different place than when I broke into the business some 30 years ago. It’s more diverse, more technologically sophisticated, and less office-centric—people can work anytime from anywhere these days. Once you’ve hired top talent, it’s critical to nurture and manage that talent.
Establishing high expectations and setting a professional tone are critical to success and are especially important in creating a culture of high performance. Successful people want to work in successful environments. High expectations and fair evaluations attract high performers, so establish and maintain high standards and measure performance against those standards.
At Lucas Group, we “measure everything we treasure.” We’ve developed a balanced scorecard that assesses key indicators that can predict future performance. Unlike simply reviewing revenue performance, this scorecard is forward-looking and helps us to hire, train, and develop outstanding talent.
It’s also important to strike an appropriate balance between structure and flexibility in the workplace. As the work culture evolves, I understand both the need for flexibility in the workplace and the imperative of performance. Flexible work hours and office environments should never impede strong performance. Flexibility is not a right, it is a privilege earned by people who consistently prove that they meet and exceed their metrics.
Compensation is an obvious motivation for meeting and exceeding your goals. But money alone does not guarantee sustained excellence. As we have been discussing opportunities with top performers around the country, we’ve learned that—contrary to popular belief—money is not their primary motivation. Factors like a having meaningful work/life balance, resources that foster success, the ability to work independently but within a team structure, and recognition for outstanding efforts are all important.
For instance, I make it a point to personally call or write a note to our recruiters to celebrate individual and team successes. Recruiting is tough work and we collectively get more “No’s” than “Yes’s.” Recognizing success sincerely and personally is extremely important in a sales environment.
There are other important variables as well. They may not be as obvious but they can make a difference in the quality of the relationship and the performance potential of any recruiter.
Financial incentives are certainly important. Equally as important is creating an environment that fosters success, provides the resources to achieve it, and celebrates it when it happens.
Most of us in the industry would agree that the economy is improving. It may not be thriving across all sectors but, hopefully, our darkest economic days are now a distant memory.
Successfully hiring, managing, and nurturing high performers are the most important things that recruiting firms can do to assure their own success. The processes and approaches above have contributed significantly to Lucas Group’s sustained performance. I hope that they will contribute to yours as well.
