One reason I get a kick out of reading business books is because their themes frequently come to life and smack you right in the nose at work the next day. Recently I read “The Energy Bus” and underlined this passage: Negative people often tend to create negative cultures whereas positive corporate cultures are created by positive people.
It’s almost a ridiculously obvious statement, but how many companies act like this isn’t true? When the corporate higher-ups get word employees are complaining, they’ll email an all-employee survey, post motivational quotes on bulletin boards, roll out a new contest, and maybe even treat the team to lunch.
That would be like your plan to slim down for the summer centers on wearing vertical stripes while you keep eating your stash of Twinkies and Ding Dongs. You’re masking the problem instead of actually solving it.
One company with an amazing culture is regional supermarket chain Wegmans, who regularly appears near the top of Fortune Magazine’s annual 100 Best Companies To Work For list. Wegmans has the friendliest staff I’ve ever encountered while pushing a cart, and their attitude has little to do with formal training. First and foremost, Wegmans seeks to hire friendly people who are inclined to help others. Its people smile a lot because they can’t help it, not because of some corporate edict.
Experiencing a positive atmosphere when shopping for bananas is great, but more gratifying is interacting with upbeat people Monday through Friday at your workplace. Before I describe one method to hire positive people, let me share with you some specifics about Connor, a sales rep we hired less than a year ago. keep reading…