What are the hot skills in healthcare IT in 2012? If you answered database administrators, project managers, or EHR software development and maintenance, you may be thinking of the functional or industry-specific skills that have traditionally been core hiring requirements for IT staff. But things are changing. The newest emphasis in healthcare IT is on so called “soft-skills,” not only for people in these traditional roles, but for entirely new roles such as change agents and CNIOs — Chief Nursing Information Officers.
According to a 2012 IT research study and salary survey (InformationWeek), a recent development is the active recruiting and hiring by Kaiser Permanente of behavioral science Ph.D.s to work with the IT team to help the organization assess its processes and offer expertise in change programs. According to CIO Phil Fasano, “Behavioral experts tend to look at change or workflow with a different eye.”
Recruiters may also be asked to find candidates for CNIO or Chief Nursing Information Officer roles. According to Mary Beth Mitchell, CNIO at Texas Health Resources, CNIOs are the “newest members of the C suite. They bridge the gap between nursing and IT and are often involved with the planning and deployment of clinical applications and other nursing-related IT.” Emphasis in this role is relationship building amongst key leaders and departments.
How are organizations defining “soft skills,” and why are they particularly in demand in the healthcare IT industry today? Soft skills are those behavioral competencies that enable individuals to interact with and influence others, be they teammates, customers, suppliers, or management. Skills such as effective written and verbal communication, influencing, negotiating, conflict resolution, team building, and strategic thinking top the list. Here’s how they come into play in the workplace. keep reading…