Employers of hourly labor in industries including fast-food dining, retail, and contact centers often struggle with high turnover, and the associated costs of constantly hiring and training new employees. A common screening technique used by recruiters is to weed out “job hoppers” — those candidates who have held many short-term jobs. But a recent study by Evolv’s analytics team found that work history is a poor predictor of future job tenure.
The study analyzed applicant data and employment outcomes from more than 21,000 call center agents drawn from five major contact centers to determine the relationship between previous work experience and future employment outcomes. The results show zero correlation between the number of positions employees have had in the recent past and how long they’ll last on their next job. A candidate who’s had five jobs in five years is no more likely to quit than someone who’s had one job for five years. In addition, the study reports people who are unemployed when they apply for a job also have the same expected tenure as any other candidate.