Think about how often you work with outsourcers — whether for background testing, payroll, recruiting, or research. How often do you think about the process and how it will affect your team and your other daily processes? When it comes to outsourcing partnerships, particularly those that are a little more complex or require more give and take with your internal team, the processes you’re now using will naturally change.
But internal employees will be comfortable with the old way of doing things, and they might be resistant to those changes.
Avoid having their team “just run with it” when a new outsourcing partner is hired. Instead, go through a basic change management program that addresses some of the common hiccups to bringing on a new outsourced process.