Resumes

The New Customer Service: Sue the Rude

Poor customer experience and air travel go together like poor customer service and banking. The only difference between today’s unhappy customer and last century’s is that social media has enabled the customer to tell the world. So it’s no surprise…

5 Secrets to Effective Recruiting

Recruiting great employees is very difficult and, often is more complex than people perceive it to be. After running a headhunting firm for the past 10 years, I’ve learned that it is the little things which separate your ability to…

Now Hiring: No Experience Required

You know how it works: if the candidate has the right number of years of experience, doing the right things at the right company in the right industry, voila! They make it through the applicant tracking system. That’s not quite…

The Future of Work

Imagine a world without resumes. For some recruiters, it sounds like a dream; for others, a nightmare that would make it impossible to find people qualified to do the work. Admittedly, we’re not there yet. But maybe we’re not as…