Resumes

The New Customer Service: Sue the Rude

Poor customer experience and air travel go together like poor customer service and banking. The only difference between today’s unhappy customer and last century’s is that social media has enabled the customer to tell the world. So it’s no surprise…

5 Secrets to Effective Recruiting

Recruiting great employees is very difficult and, often is more complex than people perceive it to be. After running a headhunting firm for the past 10 years, I’ve learned that it is the little things which separate your ability to…