Candidate Experience

The Search for The Best Interviewer

I once did a study to measure the commercial impact of poor candidate experience in a large subscription based telco business called Virgin Media.  You might have heard about it? That work, almost four years ago, helped me engage a…

4 Ways to Repel Top Talent With Scarce Skills

Let’s acknowledge that, despite our widespread desire to offer a great candidate experience to every applicant for every role, talent acquisition functions simply aren’t resourced to do so. Like every business and family, we have limited resources within which we…

The Business Impact of Candidate Experience

Here’s what’s crystal clear in business today: poor customer service impacts customer retention, referrals, and potential new business. Social media has given consumers an open forum to share both good and bad product and service experiences to all who will…