I could spend all day answering incoming calls and emails. I feel like I’m working more hours than ever because of technology now used by our profession. I have heard you say many times that this is a relationship building business, but it’s hard to develop a relationship with candidates and clients who only want to email.
Technology can make you more efficient if utilized properly. Answer emails three times daily, in the morning, noon and at the end of the day. Often, emails are the priorities of “other people” not you. If there are emails you must answer, have a separate email account or a subject line that indicates you must give this your immediate attention.
Explain to your clients that you are networking for top talent for them during morning and afternoon hours, which is why you answer email three times daily. Let them know they can call your office anytime and have you interrupted if they need to talk to you.
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Explain to your candidates that they only need to call you if they have changed something on their resume or have gone on an interview. This information helps you fine tune your search efforts on their behalf. Let them know you have set the time between 4:00 – 5:00 pm to take those calls. This will dramatically decrease the number of incoming “status” calls. Normally the candidates who call you the most are individuals you will never be able to place.
Provide resources for the 95% of job seekers you won’t place because they are not in your niche, or don’t possess the skills, experience and stability required by your clients. If you don’t have resources, we have created a career portal that provides job seekers with all the resources they need to find a job on their own. If you want to review this resource or have questions, go to www.happycandidates.com or call our office 219.663.9609. Our career portal also generates passive income for your company.
Learn the advanced functions of your email provider. You can set rules that will save you time by forwarding specific emails directly into folders you establish. Technology will continue to positively impact you, if you embrace it and integrate technology as you work your desk.
Barbara J. Bruno, CPC, CTS