American Airlines may be bankrupt and struggling with on-time arrivals, but it’s hiring flight attendants for the first time in a decade, and the interest in such jobs is “unbelievable,” according to two key players at the company.
It has been a time of “uncertainty, anxiety, and extensive change” at American Airlines, involving staff reductions, health care plan changes for employees and retirees, pension changes, and asking flight attendants with 15 years’ experience if they want to call it quits in exchange for $40,000.
But life is quite upbeat at the same time. American Airlines is bringing on 1,500 new flight attendants, and just opened the hiring floodgates this month with social media and job-board postings. Quickly, 20,000 applicants showed interest.
This is a joint operation. Flight Services, with Lauri Curtis the VP, is involved, as is the “People” department. A recruitment outsourcing vendor, IBM, is also helping.
They’re not just hiring, but making changes in the workforce, the job, and the training of flight attendants. Employees used to handle either domestic or international assignments, but now they’ll be cross-trained on both. The company put in a large order for new planes, also requiring new training. And I hear the company will be rolling out a new customer-service training program.
Anyhow, Curtis and others spread word of the jobs through the American Airlines career site, as well as CareerBuilder, Twitter, Facebook, Pinterest, Google+ (something the airline, like many other companies, is still learning how to use), and in print media.
The flight-attendant ramp-up is the first substantial such hiring in 10 years at American, aside from smaller-volume hires like for Mandarin speakers. This high-volume recruiting a four-part process. keep reading…