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As a recruiter, I want my placements to be successful. I don’t want rework. And I certainly don’t want the candidate or the hiring manager to be less than satisfied with the result. I control my process, doing my due diligence to make sure that everything fits into place. Once I complete the transaction and my candidate turns into the company’s employee, control of the process truly passes out of my hands. Do I just walk away?
I have heard the recruiter’s role compared to an obstetrician’s role instead of the pediatrician’s. I am certainly involved in the birthing process, but after that, I do not maintain the employee. I have limited influence over the employer/employee relationship. So if things “just aren’t working out,” should I rush to replace the candidate or distance myself from the situation? I may be able consult with both sides and smooth out rough edges. I might be able to even salvage a working relationship that is teetering on the edge. Acting as true employment consultant what might I do to run interference and prevent a rocky relationship from starting in the first place?
Now more than ever, employers are truly interested in retaining employees. Hiring managers are highly concerned about retaining both existing staff, and also integrating and retaining new staff. As far as the employee is concerned, anticipating a new position is one thing. Living it is another. Is the employee feeling remorse after s/he made the move? After the placement is made, it pays to stay close to both the client and the employee to assess the success of the placement and clear up rough spots. Granted, I’ve “delivered the baby,” but doesn’t it make sense to stay close? How can I interact with both sides to keep things positive?
1. Make Sure the Job and Employee Match Up - When the employee starts the job and begins to work in the environment, was everything as described? Was the job description, the expectations and the department described accurately? Is the employee properly qualified for the position? I have done my best to represent both sides honestly. Have there been misunderstandings? What, if appropriate, can be done to make things work?
2. Give Feedback Early and Often - Coming into a new team, a new employee needs confirmation s/he has made the right choice and s/he is on the right track. Early feedback and guidance is welcome. A supervisor’s attention and feedback can make all the difference. An assigned mentor is another option to make sure that the new employee has proper guidance and feedback in a timely manner to head of problems.
3. Make the Employee Feel Engaged and Valued. – Has the employee been on-boarded properly? Is his workplace properly equipped? Has he been introduced and integrated into the team? Has he gotten timely and proper training for unfamiliar systems or procedures? (Helping the employer with proper on-boarding procedures can ensure a smooth transition.) With success, is the employee being recognized? (If off the track, go back to #2 “Feedback.”) The faster the employee feels engaged with the team and has a sense of contributing, the faster he will feel at home.
4. Respect Work/Life Balance – Starting a new position is grueling. Realize that the employee is nervous in an unfamiliar situation. Showing concern that the employee doesn’t overwork and has time to refresh is appreciated. Making sure that the employee is on the right track and not performing unnecessary tasks and knows short cuts is helpful. Flexibility means a lot. Especially in new working relationships, unanticipated personal matters may arise. As long as an emergency or other matter is legitimate, non-recurring and significant, the employee will appreciate and remember when some leniency is given at the time.
Just as the obstetrician gives the expectant mother, prenatal vitamins, suggested diet and precautions to ensure a happy, healthy baby, I’ll do my best to pave the way for a successful placement. If I’m concerned about keeping my client happy and earning continued business, it pays to stay close. The candidate may be a potential hiring manager – or grow into that capacity. Follow up is definitely warranted on both sides. I will take a more committed, complete approach.
Just call me Dr. Susan Danbom, Obstetrician General Practitioner
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