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Monday, January 15, 2007

Should Temporary Staff be Trained or Coached

posted by 
Dakotta Alex (55)

"Everyone is business today must be a trainer and mentor, not just the training department."

- Gregory P. Smith

Training is a value addition to the mankind. Imparting any skills to a human being is a contribution to the society. Moreover, there are hundreds of examples in the Corporate world where the permanent employees also  have ungratefully left the organization after getting trained on various skills, at high costs.
 
Providing training to temporary staff can be a blessing in disguise, because they can take up those positions in the organization, which fall vacant due to attrition (rampant these days ).

Consider the every day possibilities:

What if I stop watering my plants, coz the morning dew kills them? 
What if stop cleaning my house, coz it will get dirty anyway?
What if I stop savoring the present moment, coz soon it will be the past?
What if...
What if...
 
I could go on...but the fact exists that the quality of 'today' depends on the training given 'today' to the employee you have 'today'. 
 
 A phenomenon is a phenomenon, an entity is an entity, irrespective of its being temporary or permanent. More than merely ROI calculations, Training should be seen as an effective empowerment tool. Every one should be given opportunities to add value to himself /herself.
 
As the adage goes, if we give a fish to a hungry person, we give him merely a one time meal. But if we can train him for fishing, we provide him meals for all his life.
 
With such a high awareness and conviction that our HR colleagues have expressed on this subject, time is not far off when the process of "training" might get replaced by "coaching".
 
An additional two factors to consider:

1. The state of the company itself in terms of financial stability and pipeline density. If these are not healthy, a company may de-prioritize spending on temp staff, quite justifiably. These companies are forced to manage cash and business very tightly.


2. The Value-system of the Management short-term focused or long-term focused. There are many companies that has a Value-system to extract (exploit is a very strong word!) maximum out of people, in every transaction; concerned only on numbers like revenue per employee€™ etc. These companies, albeit being in a position to afford training, may not do so.


Being an HR professional, I am convinced that Training is an investment and not an expense at all. It helps to look at training as a deliberate strategy, tuned with the Vision, than look at it as a bench-time activity or need-based activity.

 
Remember - Telling is not Training ...
 
We as educators in the corporate world need to clear our perceptions as to what are we exactly attempting to do when we train and relay information. Some issues to be aware of is:
1. How much can we expect an adult to learn, and consequently change his performance quotient?
 
2. How is adult learning different from child learning?
 
3. Do we have clear learning objectives when we begin with a training session? What do we expect at the end of the session? Are we realistic? Sometimes I observe we are highly ambitious. We expect performance levels to change after a one day seminar.
 
4. Some practical tips / case studies to highlight “learner-centered and performance-based” as compared to “instructor-centered and content-based.”
 
5. Three major factors influence how much and how well we learn: ability, prior knowledge, and motivation. How can trainers compensate for learner deficiencies in these areas?
 
A wise man once said:
TOGETHER EVERYONE LEARNS MORE
 TRUST EMPOWERS ALL MEMBERS
TAKING EXCELLENCE ANOTHER MILE
TOGETHER EFFECTIVE, APART MISERABLE
TOTAL EFFORT BY ALL MEMBERS
 


posted 1/15/2007 at 4:22 p.m. PT permalink | comments (0) | trackbacks (0) | email this posting
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