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Chad Godhard

Chad Godhard has more than 15 years recruiting experience with technology-based companies. For the past nine years he has led a recruiting team for Sage, a world-leading provider of business management software and services to small and midsized businesses. He has developed and implemented strategic recruiting initiatives designed to improve customer satisfaction. Prior to Sage he was a contract recruiter for companies such as Lucent, WebMD, Novient,, Intellimedia, and Homebanc. He started his career on the agency side with Aerotek and has a B.S. from the University of Maryland. He is active in the Atlanta Directors of Recruiting Roundtable and the Technology Association of Georgia Recruiting Society.

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We Did Something About the Candidate Experience

by Nov 1, 2011, 5:25 am ET

The experience was exceptional.

I was impressed with the high level of professionalism.

Very professional interviews that provided me an environment in which I could be myself.

It made me want to work there even more.

Let’s hope that’s what your candidates are saying about your organization. Let’s hope that’s what they’re saying about your recruiting processes. But they may be saying stuff like this:

The worst and most unprofessional experience I’ve had.

You’ve yet to follow up with me.

The interviewer had absolutely no idea of what the position called for.

The reality is that candidates are probably saying things that cover both ends of the spectrum about your organization. What’s important is whether the first set of statements is more prevalent, or the second set is – and what you are doing about it.

There’s a lot of focus in our industry on finding and engaging passive candidates, developing a strong employment brand, using social media, and building talent communities, but a poor candidate experience can derail and minimize the impact of each of those efforts. My company did something about the problem. keep reading…