Comments on: Improve the Candidate Experience http://www.ere.net/2008/07/15/3322/ Recruiting intelligence. Recruiting community. Wed, 03 Dec 2008 21:30:32 +0000 http://wordpress.org/?v=2.6.3 By: HRM Today - Blog Archive » Are you treating your applicants as leftovers? http://www.ere.net/2008/07/15/3322/#comment-7201 HRM Today - Blog Archive » Are you treating your applicants as leftovers? Wed, 03 Sep 2008 19:02:39 +0000 http://www.ere.net/?p=3322#comment-7201 [...] about our firms? What are we doing with candidates who don’t fit our current list of openings? To hear it from candidates, they rarely hear… anything from the companies they apply [...] [...] about our firms? What are we doing with candidates who don’t fit our current list of openings? To hear it from candidates, they rarely hear… anything from the companies they apply [...]

]]> By: Recruiting Blog: BuzzLinks for 07-18-08 RPO, WorkInRetail.com, and Candidate Experience | thetalentbuzz.com http://www.ere.net/2008/07/15/3322/#comment-5894 Recruiting Blog: BuzzLinks for 07-18-08 RPO, WorkInRetail.com, and Candidate Experience | thetalentbuzz.com Fri, 18 Jul 2008 01:26:55 +0000 http://www.ere.net/?p=3322#comment-5894 [...] is the candidate experience at your company? Leslie Stevens writes on ERE about improving [...] [...] is the candidate experience at your company? Leslie Stevens writes on ERE about improving [...]

]]> By: Phil Haynes http://www.ere.net/2008/07/15/3322/#comment-5855 Phil Haynes Wed, 16 Jul 2008 22:28:52 +0000 http://www.ere.net/?p=3322#comment-5855 Great article Leslie. Very thorough coverage of one of Corporate America's largest PR challenges! Like Kristen Weirick I worked for a F100 Company who is VERY focused on Customer Service and recognizes that candidates are customers. Wachovia re-engineered the candidate experience to better mirror the customer experience this year. (Wachovia is #1 in Customer Service for banking 7 years in a row!). Truth is, corporations only hire about 2-3% of the candidates they attract so the overwhelming majority of candidates will not be successful in their application to our companies. We need to not only treat them well during the process (updating, providing timely feedback etc.) but also need to treat them better at the conclusion of their process. As Kristen referenced above; leave them with the same warm feeling toward our brand that they had when they applied. Offering them a warm decline is a surprise sure to create brand loyalty as customer and candidate! Look forward to more on this subject Leslie! Phil Haynes Managing Director AllianceQ http://allianceqblog.qaaqblogs.com/ Great article Leslie.
Very thorough coverage of one of Corporate America’s largest PR challenges! Like Kristen Weirick I worked for a F100 Company who is VERY focused on Customer Service and recognizes that candidates are customers. Wachovia re-engineered the candidate experience to better mirror the customer experience this year. (Wachovia is #1 in Customer Service for banking 7 years in a row!).

Truth is, corporations only hire about 2-3% of the candidates they attract so the overwhelming majority of candidates will not be successful in their application to our companies.
We need to not only treat them well during the process (updating, providing timely feedback etc.) but also need to treat them better at the conclusion of their process. As Kristen referenced above; leave them with the same warm feeling toward our brand that they had when they applied. Offering them a warm decline is a surprise sure to create brand loyalty as customer and candidate!

Look forward to more on this subject Leslie!

Phil Haynes
Managing Director
AllianceQ
http://allianceqblog.qaaqblogs.com/

]]> By: Mid-week Chatter: New Sites, New Apps, New Studies, New Lawsuits : ERE.net http://www.ere.net/2008/07/15/3322/#comment-5848 Mid-week Chatter: New Sites, New Apps, New Studies, New Lawsuits : ERE.net Wed, 16 Jul 2008 17:32:09 +0000 http://www.ere.net/?p=3322#comment-5848 [...] lousy candidate experience? According to Dubai-based Hiring Solutions, its client Alshaya, also in Dubai, [...] [...] lousy candidate experience? According to Dubai-based Hiring Solutions, its client Alshaya, also in Dubai, [...]

]]> By: Lee Salz http://www.ere.net/2008/07/15/3322/#comment-5847 Lee Salz Wed, 16 Jul 2008 17:08:39 +0000 http://www.ere.net/?p=3322#comment-5847 Leslie brings out some great points in this article! It's experiences like these that led me to create my video titled "The Sales Marriage" which teaches companies how to hire the right sales people. I think you will find it educational and entertaining. http://www.salesdodo.com/keynote.html Leslie brings out some great points in this article! It’s experiences like these that led me to create my video titled “The Sales Marriage” which teaches companies how to hire the right sales people. I think you will find it educational and entertaining.

http://www.salesdodo.com/keynote.html

]]> By: Are you treating your applicants as leftovers? « Talent Alchemy http://www.ere.net/2008/07/15/3322/#comment-5826 Are you treating your applicants as leftovers? « Talent Alchemy Wed, 16 Jul 2008 06:38:57 +0000 http://www.ere.net/?p=3322#comment-5826 [...] about our firms? What are we doing with candidates who don’t fit our current list of openings? To hear it from candidates, they rarely hear… anything from the companies they apply [...] [...] about our firms? What are we doing with candidates who don’t fit our current list of openings? To hear it from candidates, they rarely hear… anything from the companies they apply [...]

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