If I were a customer or prospect, I dont think I would like the idea of an application vendor analyzing my data or usage of the system (except for pure technical performance reasons) to benefit other customers. In fact, our contract prohibits it.

Why should my work and ideas be fodder for their mill ?

The whole paternal ‘we know better than you do’ attitude is so 90′s.

Our attitude is that our customers know more than we do, and if they use our system to gain an edge, the last thing WE are going to do is spread it around for OUR benefit.

Certainly adding quality features by request to the application does benefit other customers, but that?s a whole different animal than what ICIMS is doing here.

Not only is this a classic slippery slope, it highlights tensions inherent in the business model and comes across as a little bit creepy.

The goals of neutrality, objectivity, and non-interference with any customer’s business activity should be the guiding lights of an ASP vendor- only to be compromised for the greatest possible benefit. A ‘report card’ like this (IMHO) does not even come close to that standard.

What happened to ICIMS? marketing touch over the last year anyway ?